customer experience consulting

Customer Experience

Deliver a triple play of results: happier customers, employees and shareholders. Creating outstanding customer experiences means seeing your company through the eyes of your customers--and understanding what they encounter as they attempt to satisfy their needs. The key to transforming that journey is to focus on "episodes," the sequence of discrete interactions a customer experiences to fulfill a specific need.

Customer View
Design and Experience

Leading companies know that great products are necessary but not sufficient: In today’s world, you have to deliver great customer experiences in order to succeed. We call our approach Simple & Digital.  

We provide the expertise and tools that help you figure out what matters most to customers, and equip your team to deliver delightful experiences while simplifying processes and eliminating costs.

how we can help

Product & Experience Design

We combine design, strategy and innovation expertise to help you create the extraordinary products, services and experiences that will propel your growth. Once we create the experience, we dive deeper into analytics.

how we can help

User Experience Analytics

The insights you need to create superior customer experiences are now at your fingertips. Customer Experience Analytics integrates customer and operational data with a user-friendly interface that makes analysis fast and effective.

how we can help

Enterprise Technology

Your technology strategy should be a logical extension of your business strategy. With an eye on costs and  cutting-edge innovation, we'll help you align your people and systems around a bold technology transformation.


  • Build a cohesive team of skilled and motivated change agents who take ownership to lead and communicate the new vision throughout the organization.
  • Communicate thoughtfully, clearly and consistently to empower your internal stakeholders to take ownership and lead.
  • Stay on course yet prepare for contingencies.
  • Own a unified vision for change, championed by executive leadership.
  • Include steps for implementation, duration, assessment, metrics and reinforcement.
retail planning consulting

We Have Experts
In Every Industry.

Our experience spans every industry and challenge, which gives us a unique perspective that we bring to every client relationship. We help you see the world differently, discover opportunities you may never have imagined and achieve results that bridge what is with what can be.

Consulting Services



3372 Peachtree Rd.
Suite 115
Atlanta, GA 30326


1740 Broadway
15th floor,
New York, NY 10019

Los Angeles, CA

1800 North Vine Street,
Los Angeles, California, 90028,
Dock Road Junction Corner of Stanley &, Dock Rd, Cape Town, 8001, South Africa

Capetown, SA

Dock Road Junction Corner
of Stanley &, Dock Rd,
Cape Town, 8001,
South Africa

Johannesburg, SA

Willow Wood Office Park CNR
3rd Ave &, Cedar Rd,
Johannesburg, 2021, South Africa

London, UK

New Broad Street House,
35 New Broad St, London
EC2M 1NH, United Kingdom